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Chatbots? The Industry Loves 'em, But Other Tech is Slow to Roll-Out - Altus Consulting

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Chatbots? The Industry Loves ’em, But Other Tech is Slow to Roll-Out

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Chatbots? The Industry Loves ’em, But Other Tech is Slow to Roll-Out

By Altus Consulting

Published on 30/05/2024

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Mark McDonald describes how other industries are seeing increasingly digital-first experiences for the end consumer, tailored around the consumer’s needs, but insurance customer journeys are still broadly the same.

Read the article here.