This complexity is further complicated by the sensitivities connected to identifying and supporting people coping with characteristics of vulnerability. It is a regulatory topic which impacts across the organisation with six summary actions.
Altus has been closely involved with industry efforts to improve the treatment of vulnerable customers for a number of years. Combining expertise from across the industry and an in-depth knowledge of the regulation, Altus has developed an exclusive e-learning solution. The Vulnerable Customer Training Series provides a comprehensive understanding of how to identify and take appropriate actions to support customers who are coping with characteristics of vulnerability.
In 2021 Altus launched the Vulnerable Customer Training Series to provide financial services organisations with a scalable and cost-effective solution designed to be hosted on their learning and management system or stand-alone and brings together regulation, best practice and thinking.
The Vulnerable Customers Training Series is designed to give employees a comprehensive understanding of vulnerable customers and develops their skills and capabilities in line with the regulator’s summary action.
Modules are available online (on-demand) and are formed of six bite sized modules, adding up to an hour and half of quality learning, making training readily accessible, easily digestible and providing flexibility to fit learning around work schedules and remote working.
If your organisation is ready to level up your ability to identify and take action to protect vulnerable customers, contact us today.
